Legal Notice (Specified Commercial Transactions Act)
All amounts are in Japanese yen (JPY), tax included.
Legal Notice
| Item | Details |
|---|---|
| Business operator | Headliner LLC (Headliner 合同会社) (service name: HachiProxy) |
| Head of operations | Ryuchin Nagae (長江龍鎭) |
| Address | Villa Gaien 5A, 3-38-16 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan |
| Phone | +81-70-8524-4847 (weekdays 10:00–18:00 JST) |
| support@head-liner.co.jp | |
| Website URL | [TBD: to be added after launch] |
| Service | Purchasing proxy service. At your request, we buy items from stores in Japan and hand them to you in person at our pickup location. We are not the seller of the items. |
| Price | Shown on the quote screen for each item. Total = item price + service fee + domestic shipping & handling fee (all tax included). See Pricing for details. |
| Charges other than the item price | • Service fee: item price × 10% + ¥1,000 (fractions of a yen rounded down, tax included)• Domestic shipping & handling: shipping included ¥0 / standard ¥800 / oversized ¥2,000 When you order, we place a hold on your card for 110% of the total (rounded up to the nearest yen), and charge only the actual amount once we confirm the purchase. |
| Payment methods | Credit card, Apple Pay, Google Pay (payment processor: Stripe). We do not store card numbers. |
| Payment timing | We place a card hold when you order and charge (capture) the actual amount when we confirm the purchase of the item. If we cannot buy the item, we release the hold. |
| Delivery timing | After we purchase and receive the item, we hand it over at our pickup location by appointment. We do not ship internationally. Arrival times and stock vary by item and store. |
| Delivery method and pickup location | In-person handover at our location in Shibuya, Tokyo (address above). By appointment only (weekdays 10:00–18:00 JST). |
| Pickup deadline | Please pick up your items within 45 days of our arrival notice. After the deadline, the order is treated as canceled and no refund is given (because we have already purchased and paid for the item). Please contact us if you have unavoidable circumstances. |
| Returns, exchanges, and cancellations | See "Returns and Cancellations" below. |
| Defective items | Because we are not the seller, for defects in the item itself or differences from its description, as set out in Article 12 of the Terms of Service and the Refund & Cancellation Policy, we negotiate a return or refund with the store or seller and pay you the amount we are able to recover. If we are responsible (we bought a different item from the one you specified, or the item was damaged or lost in our care), we refund you at our expense. |
| System requirements | Latest versions of Google Chrome, Safari, Microsoft Edge, or Mozilla Firefox |
Returns and Cancellations
HachiProxy is a purchasing proxy service in which we buy items from stores in Japan (Mercari, Amazon.co.jp, trading card shops, etc.) at your request.
Before the purchase is confirmed (while the card hold is in place)
- You can cancel free of charge. We release the card hold and you are not charged.
After the purchase is confirmed
- Because we have already purchased and paid for the item, we cannot accept cancellations, returns, or refunds for your own reasons.
Defective items or items significantly different from the description
- Please check the item on the spot when you pick it up. For defects that cannot be found without opening the item, email us with photos within 7 days of pickup.
- For defects in the item itself or differences from its description, we negotiate a return or refund with the store or seller and pay you the amount we are able to recover (we cannot guarantee the outcome).
- If we are responsible (we bought a different item from the one you specified, or the item was damaged or lost in our care), we refund you at our expense (up to the amount you paid for that order).
- See the Refund & Cancellation Policy for details.
Missed pickup deadline
- If you do not pick up your items within 45 days of our arrival notice, the order is treated as canceled and no refund is given.
Items We Do Not Handle
We do not accept digital products (Kindle, downloadable software, etc.), gift cards, auction listings, or items whose handling is restricted by law or by a store's terms. See Prohibited Items for details.